We guarantee that our handcrafted artisan teas will leave our facility in peak condition.

If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery.

English Tea Lady is not responsible for the return shipment costs for returns based on personal preference or non-quality related issues.

For more information, please contact us at https://www.englishtealady.com/contact/ or 407-720-6550